A narration on business communication


Famous definitions of business communication:

Communication is a way of sharing data. When it comes to business communication, this is widely done between or among the employees of a company. The way people communicate and operate within a business is very much vital to the companies, managers, and their success in the business world. 

The act of sharing or exchanging business information, ideas or opinions.

It is a process by which information is exchanged among individuals through a common system of symbols, signatures, or even behaviors. 

Communication is "an apparent answer to the painful divisions between self and other, private and public, and inner thought and outer world."

Why business communication is important? 

Business communication is important to express one's ideas and solutions for business. It also satisfies one's needs. One should have effective and meaningful business communication for advancement in the career. In professional life, effective business communication skills can smooth your way by helping you to understand others, and to be understood. 

Also, in the professional setting, this type of business communication helps to improve employee productivity, to boost team building and it also reduces turnover rates.

Good business communication skills are essential to permit others and also yourself to, first of all, understand the information very accurately and quickly. In contrast, if this is going to be poor, this can lead to frequent misunderstandings of ideas and frustration. 

Business communication not only helps in enhancing the way you share information but also, strengthens the listening skills for you to communicate anything much more effectively. 

Benefits of business communication: 

  • Business Communication majorly mitigates conflict or at least balances the conflicts.
  • It improves public relations and makes their opinions much better according to the situations.
  • It fuels innovation and creativity that can lead to meaningful results.
  • Business Communication builds and strengthens the existing skills.
  • It increases job satisfaction and loyalty.
  • Business Communication powers productivity.
  • It builds a culture of teamwork and trust.
  • It greatly guides you during regular face-to-face meetings.
  • It enhances the fluency for what thought you would like to convey on. 

Types of business communication: 

  1. Upward 
  2. Downward 
  3. Lateral 
  4. External 



Upward business communication comes from a direct report to a manager, and from a manager to a top-level executive or owner. Upward communication allows those in charge to keep a finger on the pulse of what’s happening on the ground floor.


Downward business communication flows from management to direct reports. Messages flow through a predetermined hierarchy, from the top down. 


Lateral communication moves across departments and employees or managers of equal status within the organization. 


External communication moves information from the inside of the organization to outside parties, such as prospects, customers, investors, vendors, partners, sponsors, lawmakers, regulatory bodies, the media, consultants, or the general public. 


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